About SafeSecure Company
Safety harnesses, hi-vis, welding leather, work gloves and face shields, delivered across Australia.
Buy direct and online, and save on your next protection gear purchase.
What we do
SafeSecure Company is part of BuyFactory Direct Pty Ltd, a family-run business. We sell personal protective equipment for work: fall protection, high visibility clothing, face and eye protection, welding leather and work gloves.
We are online only. There is no showroom and no shopfront, and that is deliberate: it is the reason the prices are where they are.
What we keep in the range
Thirteen products across four categories, in twenty six sizes and colours. We keep the range tight on purpose. A shop with four thousand lines cannot tell you anything useful about any of them, and protective equipment is the wrong place to guess.
What we will and will not tell you
Every product page quotes what the listing and the manufacturer actually state, including any standard a maker says an item meets, and names it as the maker's statement. No listing claims AS/NZS certification, and we do not imply one.
What we cannot do is sign off your workplace's risk assessment. Selecting, fitting, inspecting and retiring protective equipment is a job for the competent person on your site. If you need documentation from a manufacturer before you can specify something, ask us and we will chase it.
Delivery
Delivery within Australia is free on orders of $100 or more. Below that there is a $25 delivery charge, shown in your cart before you pay. Orders are dispatched within 2 working days, then delivered within 7 working days by tracked courier. Express delivery is also offered at the checkout for $25 on any order. A tracking number is emailed when the parcel leaves, and you can follow it on Track Your Parcel. Our shipping page has the full detail. You pay by card through Stripe, or by PayPal.
If something is not right
The Australian Consumer Law applies in full to everything we sell. If an item arrives faulty, damaged or not as described, email us and we will put it right. No separate warranty is sold. Our refunds and returns page explains how returns work.
How to reach us
Email theteam@customersupport.care and a person on our team replies, usually within one business day. Our support team works seven days a week. You can also call our international call centre on +66 (0) 98 391 3877. The form on our contact page works too. Please include your order number if you have one.
Who is behind SafeSecure Company
SafeSecure Company is part of a family-owned group of online stores. Our CEO, Renoo Caruso, is a Christian preacher based in Phetchaburi, Thailand. Renoo leads a local church with a congregation of more than 200 people and shares daily Bible teaching in Thai through renoo.faith and a YouTube channel with over 1,600 videos.
That faith shapes how we trade. Clear prices, honest product details, and a real person answering your email. We would rather lose a sale than mislead a customer.
What we sell
Safety harness and fall protection
A five point full body harness and a self retracting lifeline.
Body protection
High visibility vests, hoodies and rain jackets, a leather welding apron and a knee pad kit.
Hands and arms protection
Chainsaw gloves, PVC coated gauntlets, animal handling gloves and welding sleeves.
Face and head protection
A clear polycarbonate face shield and protective glasses that fit over prescription eyewear.
Everything we promise is written down:
Frequently asked questions
Who is SafeSecure Company?
SafeSecure Company is an online store operated by BuyFactory Direct Pty Ltd, ABN 30 656 628 938, with its administration office at Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153. We are online only and hold no showroom, which is how the prices stay where they are.
Where do you deliver?
Anywhere in Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, Canberra, Newcastle, Wollongong, Hobart and Darwin.
How much is delivery?
Delivery is free across Australia on orders of $100 or more. Below that it is a flat $25, shown in the cart before you pay. Express delivery is $25 on any order. Orders are dispatched within 2 working days and then delivered in up to 7 working days by tracked courier.
Do you have a showroom?
No. We are online only, which keeps our costs down and our prices with them.
How do I contact a person?
Email theteam@customersupport.care and a person on our team replies, usually within one business day. The international call centre is on +66 (0) 98 391 3877.
Do your products meet Australian standards?
Where a product's listing states a standard, the product page quotes it exactly and says it is the manufacturer's statement. No listing claims AS/NZS certification. If your workplace requires it, ask us before you order and we will ask the supplier for documentation.
Can I return something?
You can return an item within 15 days of purchase for an exchange or a refund, in its original packaging and with your receipt or order confirmation. On a change-of-mind return you pay the return postage. If the item is faulty, not as described or does not do what it should, we cover the return and your rights under the Australian Consumer Law are not affected.
Do you publish customer reviews?
Not at the moment. We do not show a rating or a testimonial anywhere on this site unless it comes from a verified review source, and we would rather show nothing than show something we cannot stand behind.